Please join Zena Applebaum as she presents a Lunch and Learn on CI as a Collaboration Tool for Law Firms. Attendees will learn practical tips concerning how, when and why connecting-the-dots between departments to better “know your client” will create a cross-functional culture focused on maximizing client value and service (not to mention client retention and acquisition). Is Library, Knowledge & Information Resources the lynchpin in the workflow equation? Are law firms capable of driving cohesive priorities and efforts across various firm functions? Is any single function more uniquely positioned to help transform the firm’s knowledge-sharing environments with a clarity of purpose concerning what attorneys need and how tools will be adopted?